How do I return or exchange my products?
We at MadBro strive to give you a quality product of your choice. However, if you receive an incorrect / damaged product, you can mail us at team.madbrogears@gmail.com and mail the product to us at the following address.
Madbro Gears, Plot no.52 , Bhilgaon, Nagpur, Dist: Nagpur (Maharashtra)
*All the products purchased during special offers are not eligible for return and replacement.
*Please don’t forget to mention your contact details and Order number.
Items will have to be unused and returned in their original packaging within 10 days of delivery.
What is MadBro's Exchange Policy?
You can send it back to us within 10 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a MadBro voucher.
How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post.
Can MadBro Gears arrange for the product to be picked up from my address?
Reverse pickup will be arranged only in the following conditions.
- Product damaged when received
- Product is defective in any way
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us.
I have received a wrong / defective product. How do I proceed?
Please send us images of the product at team.madbrogears@gmail.com and our Customer Care Executive will get back to you. We will arrange for a reverse pickup and once we have received the product, we will reimburse you in the form of a MadBro Gears voucher.
Can I get a refund on a cancelled order?
Refund will be processed through same mode within 10 working days. Customer can cancel the order within 1 hour after placing the order
If you have any further questions about the return/exchange policy then please contact us at team.madbrogears@gmail.com